These terms apply to patients who receive text messages from a healthcare provider using Newbula. Your clinic sends these messages; Newbula provides the software they use to send them.
1. What the Program Is
Your clinic may text you about:
- Appointment reminders, confirmations, and schedule changes
- Follow-ups after a visit or a call from your care team
- Administrative notices, such as paperwork your clinic still needs
- Replies from clinic staff in conversations you take part in
This program does not send marketing or promotional messages.
2. How You Join
You are only enrolled if you agreed to it, in one of these ways:
- In writing: you signed your clinic's patient communications consent form
- Verbally: you told clinic staff you wanted text messages, and they recorded it with the date
- By texting first: you sent a message to your clinic's number and started the conversation
Agreeing to text messages is never a condition of treatment, of booking an appointment, or of receiving any service.
3. How You Leave
Reply STOP to any message. You will receive one confirmation and nothing after that. STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT work the same way.
To start again, reply START. For help, reply HELP, call your clinic, or email support@newbula.ai.
Opting out stops text messages only. It does not affect your care, your appointments, or how your clinic contacts you by phone or mail.
4. Frequency and Cost
Message frequency varies. It depends on your appointment schedule, the care your clinic is coordinating, and any conversation you start.
Newbula and your clinic do not charge you for these messages. Message and data rates may apply under your own mobile plan. Carriers are not liable for delayed or undelivered messages.
5. Text Messaging Is Not Secure
Standard text messages are not encrypted. They can be read by anyone who has your phone, may appear on a locked screen, and stay on your device until you delete them. If your number changes and you do not tell your clinic, messages may reach whoever holds that number next.
Clinics using Newbula are instructed to keep clinical detail out of text messages and to use the secure patient app for anything sensitive. By joining this program you accept the risks of an unencrypted channel, and you can withdraw at any time by replying STOP.
6. Not for Emergencies
Text messages are not monitored around the clock and are not a way to reach your clinic urgently. In an emergency, call 911 or go to the nearest emergency room. For an urgent medical question, call your clinic directly.
7. Your Privacy
Your mobile number and your consent are never sold or shared with third parties or affiliates for marketing or promotional purposes. See the Privacy Policy for how your information is handled.
8. Supported Carriers
The program works on major U.S. carriers, including AT&T, Verizon Wireless, T-Mobile, and US Cellular. Carrier support can change without notice.
Questions
Contact your clinic directly, or email support@newbula.ai.